1. Introduction

Innovative Injury Solutions (“IIS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.innovativeinjury.com, contact us through our online forms, or interact with our digital communications.

Please read this policy carefully. If you do not agree with the terms described here, please discontinue use of our website.

This Privacy Policy does not govern the collection or use of protected health information (PHI) you may share with us in connection with medical treatment. The use of PHI is governed separately by our Notice of Privacy Practices, which is provided to patients at the time of treatment in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

•       Submit an appointment request or contact form

•       Complete a patient intake or referral form on our website

•       Send us an email or call our office

•       Apply for a position through our Careers page

•       Subscribe to communications from IIS

 

This information may include your name, phone number, email address, mailing address, reason for contact, insurance information, and any details you choose to share in a message field.

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:

•       IP address and general geographic location

•       Browser type and version

•       Pages visited and time spent on each page

•       Referring website or search query

•       Device type and operating system

•       Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources such as Google Analytics, advertising platforms (e.g., Google Ads, Meta), or referral partners, in accordance with their respective privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

•       To respond to appointment requests, inquiries, and referrals

•       To communicate with patients, attorneys, and referring providers about our services

•       To process job applications

•       To improve the functionality, content, and user experience of our website

•       To analyze website traffic and marketing performance

•       To send administrative communications, appointment reminders, or service updates (where permitted)

•       To comply with applicable legal obligations

•       To detect, prevent, or investigate fraud or security incidents

 

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Cookies are small data files stored on your device.

We may use the following types of cookies:

•       Essential Cookies: Required for the website to function properly.

•       Analytics Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics).

•       Marketing Cookies: Used to track the effectiveness of advertising campaigns.

 

You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Disclosure of Your Information

We may share your information in the following circumstances:

•       Service Providers: We may share information with trusted vendors who assist us in operating our website, processing forms, or delivering communications (e.g., hosting providers, email platforms, analytics tools). These parties are contractually obligated to protect your information.

•       Legal and Regulatory Compliance: We may disclose information when required by law, court order, or government authority, or when necessary to protect the rights, safety, or property of IIS or others.

•       Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

•       With Your Consent: We may share your information for any other purpose with your explicit consent.

 

We do not disclose your personal information to unaffiliated third parties for their independent marketing purposes.

6. A Note Regarding Protected Health Information (HIPAA)

Innovative Injury Solutions is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). If you are a patient or prospective patient, any protected health information (PHI) you share with us in connection with medical care is governed by our Notice of Privacy Practices, not by this website Privacy Policy.

We encourage you not to submit sensitive health or medical information through general website contact forms, which may not be transmitted over HIPAA-compliant channels. To securely share medical information, please contact our office directly by phone or through a designated HIPAA-compliant form where available.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at the contact information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, patient portal providers, and partner organizations. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before submitting any personal information.

9. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly. If you believe we have collected such information, please contact us.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

•       Access the personal information we hold about you

•       Request correction of inaccurate or incomplete information

•       Request deletion of your personal information, subject to legal retention requirements

•       Opt out of marketing communications at any time

•       Request that we limit the use of your information

 

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

To opt out of email communications, you may click the “Unsubscribe” link in any marketing email we send you.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. When we make material changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

 

Innovative Injury Solutions

Phone: (480) 573-0414

Website: www.innovativeinjury.com

Mailing Address: 22601 N. 19th Ave., #100 Phoenix, AZ 85027

 

For matters related to your medical records or protected health information under HIPAA, please request a copy of our Notice of Privacy Practices from our office directly.