About Innovative Injury Solutions

Innovative Injury Solutions (IIS) is Arizona’s premier provider of multidisciplinary care for personal injury and traumatic brain injury (TBI) patients. With locations in Scottsdale, Mesa, Deer Valley, and Glendale, we offer integrated services including chiropractic care, physical therapy, interventional pain management, orthopedic and spine surgery, and regenerative therapies. Our unique model bridges healthcare, legal, and insurance systems to deliver seamless, no out-of-pocket cost care for qualified patients.

Position Overview:
We are seeking an organized, professional, and people-oriented Front Office Manager to oversee the daily operations of our front desk and administrative team. The ideal candidate is someone who thrives in a fast-paced healthcare setting, is passionate about patient service, and can lead with empathy, efficiency, and attention to detail.

The Front Office Manager will play a key role in ensuring a smooth patient flow—from check-in to discharge—while supporting staff performance, optimizing office procedures, and maintaining a positive and professional clinic environment.

Key Responsibilities:

• Oversee day-to-day front office operations to ensure an exceptional patient experience.
• Supervise, train, and support front office staff including receptionists and administrative personnel.
• Manage patient scheduling, check-in/check-out, and insurance verification processes.
• Monitor and maintain accuracy of patient records and EMR documentation.
• Collaborate with clinical and administrative leadership to improve workflow and efficiency.
• Handle escalated patient concerns with professionalism and care.
• Manage office inventory and supplies.
• Ensure compliance with HIPAA and company policies.
• Track and report key performance metrics related to patient flow and office operations.

Qualifications:

• Minimum of 2–3 years of front office or medical office management experience (healthcare or pain management setting preferred).
• Strong leadership and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with EMR systems and standard office software.
• Demonstrated ability to problem-solve and maintain professionalism under pressure.
• High attention to detail and commitment to patient satisfaction.

Why Join Innovative Injury Solutions:

• Be part of a dynamic and growing organization in the personal injury and pain management field.
• Work in a supportive environment focused on teamwork, efficiency, and patient care.
• Monday–Friday schedule with no evenings or weekends.
• Competitive salary and comprehensive benefits package.

How to Apply:
Interested candidates should submit their resume to mholmes@mhtalentpartners.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person